Website Issues

1. I get a blank page.

The main presentation of the website relies on Flash Technology. If you are on a computer with Flash disabled, then some features will not be visible in your browser. There is a link for the HTML version of our splash page where you see a static picture of our current issue on sale. We dish our music as MP3s and the player is also Flash driven.

DVD-ROM Issues 1. The DVD-ROM doesn't play in my regular DVD Player.

The DVD media included with the magazine is a DATA DVD and does not play like the type of DVDs you might buy or rent at Blockbuster. You will need to access the files using a computer. The videos and audio are encoded to play in a standard media player.

2. The DVD-ROM only plays some of the files.

Some playback devices will access the video or audio (usually MP3s) in the main folders of the DVD-ROM. You will still need to OPEN the DVD-ROM to see the full content. Software Demos and other material will not be indexed.

3. I put the DVD-ROM in my computer and nothing happened.

There is an AUTOSTART on the DVD-ROM which will display a welcome message and advice about accessing the DVD-ROM content. Your computer may be set for disabling any Autorun features. In Windows XP this setting is off by default. You can engage the DVD-ROM splash screen by double clicking CD_Start.

4. The playback stutters and pauses.

We recommend moving the files from the DVD-ROM to your computer for smoother playback. The speed of access to your DVD-ROM will determine the playback stability.


5. I moved some of the videos I wanted to keep and the files are huge.

We needed to strike a balance between the file sizes and the playback quality. There is an obvious limitation to the size of any DVD-ROM. At times the video content alone will exceed two hours. Since you are purchasing a premium magazine for Prosumer usage, we set the quality higher than any internet streaming video.

For any other issues not covered here please reference the general FAQ. You can also hit us with additional concerns at Techsupport@producersedgemagazine.com. Thank you for your support.